Return & Refund Policy

At NutraPatch, we strive to provide exceptional products and customer satisfaction. However, we understand that there may be instances where you may need to return a purchase. Please review our refund and return policy below:

Changed Your Mind?

If you’re in Pakistan, you have the option to change your mind about any online order within 7 working days of receiving it. To be eligible for a refund, the product must be unopened, sealed, and in the same condition as when you received it. Please note that a 15% deduction from the total order amount will be applied as a packaging cost for the refund. Shipping costs are non-refundable.

Damaged or Faulty Items:

If you have received your order in a damaged or faulty condition, you can return it to us within 7 days of the date you received the item. In this case, you are eligible for a full refund, and we will cover the shipping costs involved. The item must be unopened, and we will issue a 100% refund. Please note that we can only accept the return of opened items if they are found to be faulty.

Claiming Missing Items:

If an item is missing from your order, please contact our customer services team at 03364244447 within 3 days of receiving your order.

Refund Process:

To initiate a refund, please follow these steps:

  1. Wrap the item securely in its original packaging.
  2. Contact our customer services team at 03364244447, who will provide you with our return address if your return is eligible under our policy. Please retain your proof of postage.
  3. We will notify you once we have processed your refund.

Item Exchanges:

We also offer item exchanges. If you wish to exchange an item, please contact us at 03364244447 within 7 days of receiving your order. Our customer service agent will guide you through the exchange process.

If you have any further questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer services team. Your satisfaction is our priority.

NutraPatch Customer Services: 03364244447

Thank you for choosing NutraPatch!